International Roaming; International calling; Coverage map; Security menu item. Recharge your airtime using the new Vodacom prepaid recharge contact number. 2. I get put through to accounts department. Vodacom Now! I have to verify my details again!!! 1. This is the only account in my credit history that is in arrears. Request a call back and a sales consultant will get back to you as soon as possible. Regards, See emails attached below. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Ask our community. By continuing past this page, you agree to our. Most banks offer this facility. In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. Prefer us to call you? On the net. See more of Vodacom on Facebook. This basic feature phone is designed with senior citizens in mind. Sections of this page. Please select the topic you are enquiring about below. Vodacom's reply: 12 Aug 2017, 10:08. Sign in Register Blog. Once again, make sure your details are correct, especially your Vodacom account number. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. Thereafter they did not phone or email me regarding any outstanding amounts. Thats almost R60000 per year. Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. Accessibility Help. Suggested Posts. 2. Customer Care and social media are unable to fix thi This is truly pathetic Vodacom! Hi I have been a customer of Vodacom for nearly the past ten years. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. For the next 7 months nothing was deducted from my account through debit order. VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. The SMS told me to send the code ARR to 31050. Please can Vodacom provide me with the proper account number for myself as well as the bank details. My vodacom is paid up to date. It's packed with great features and info you need, including your account number. Find your nearest Vodacom store online. Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. Required to inform you about complaint approval (or reject). Businesses. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. Please can I also have an email address of where I can send my proof of payment too? Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. Download the deceased account management form. In one month they had not sort out my account at all. Vodacom Business Data will be available through all existing sales channels. What document file format is acceptable? 2. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Contact us. Go to Help; Get in touch menu item. I arranged to make the pay date the 10th of the month, and it was confirmed. Consumer complaints & negative reviews. Please advise me if … Step 3. Get a FREE @vodamail.co.za account. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. Step 2. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. It happened before and should never have happened. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. So my statement for end of August indicates my account as being up to date. Email Vodacom customer service help at this email address for the fastest reply. ! Business hours Monday - Friday 8am - 5pm. Need email address. I arranged to make the pay date the 10th of the month, and it was confirmed. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. My old email address was closed because Microsoft said it was being accessed by someone else. Fill in the form. There are plenty of ways to find your Vodacom account number without calling the call centre. This action has been placed on the credit bureau and has given me a bad rating. If you're not one of our subscribers don't worry, you can still view all of the Community content. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. Customer care. Please remember to attach your proof of … Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … Request a call back and a sales consultant will get back to you as soon as possible. i. Required to inform you about complaint approval (or reject). Show more Report a scam or hoax. What happens after my documents have been submitted? Vodacom repair call centre 082 1944. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. Find your nearest Vodacom store online. Easily accessible on your cellphone, tablet or computer. Click on the link. Prefer us to call you? Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). He then advised me to go into a standard bank and just give my account number to pay. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. 10. Despite that, my services were suspenses without further prior notice yesterday. or. We make people's voices heard! My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Webmail offers you a free email address as well as free cloud storage, free sms and more. The MyVodacom app is your go-to place for all things Vodacom. Mail or Gmail, you need to use the settings for web-based email. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. Request a call back . By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. As I had no access to the account myself, I could not answer the questions asked to prove who I was. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Follow. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. Track my order; Order history; Buy bundles. Vodacom Repair call centre: 082 1944. Available to ALL Vodacom customers. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. Thanks. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Reviewers. Jump to. Find a store . … I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Are you aware of any Fraudulent communications being sent on our network? Vodacom Ticket menu item; Other menu item. Contact us; Find a store; Vodacom community; Coverage menu item. So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! At Vodacom Walk-in Customer Care . or. We can't wait for you to get involved! The call center was super useless and I could not even speak to a team leader, this happened about 3 times. If you're a Vodacom subscriber all you have to do is sign up and log on. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 Option 1: Vodamail USSD code. Vodacom repair call centre 082 1944. My Vodacom account went into arrears last month. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Buy airtime; Buy data; Transfer airtime; Messaging. View My Vodacom. Facebook. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. Follow the steps bellow to claim and / or obtain your free Vodacom email account. We aim to get back to you within 24 hours. Hellopeter Business Packages and Pricing Business sign in . Then I decided to buy a new phone and take up a contract in March this year. Vodacom Life Insurance ... You can email us anytime. Firstly my account was in credit since December 2019. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. Download form. Vodacom | 9th Jul 20. Fill in the form. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Dear Customer, Thank you for making us aware of your complaint. Step 3. I even tried sending a mail but this email address does not seem to be correct ***Please note*** Beware of phishing scams. 8. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. View more. I send them email to complain. Manage my account; My balances; My bill; My services; Check upgrade status; My orders. Create New Account. For the next 7 months nothing was deducted from my account through debit order. Please see to it that it will not happen again. Jobs at Vodacom. On 2016/8/26 I started to pay more and was in arrears. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Log In. Email the completed form to: [email protected] Download form . Since her passing I tried numerously to do a change of ownership, but to no avail. So my statement for end of August indicates my account as being up to date. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. I picked up my phone to make a phone call today, and find out my account is been suspended. 3. Despite that, my services were suspenses without further prior … I'm unable to The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … Vodacom email login; Message+ App; My Vodacom App. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. To top it all my call gets cut again and no one returns my call!! Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. I last upgraded a number during May 2015 with no problems. Welcome to the Community! My Vodacom App; My account. The MyVodacom app. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Kindly be advised that a consultant will make contact with you in due course to assist with your query. nope, you can't keep your telkom email address. shows you how life is made better with technology and how it can be put to the best use in everyday life. Email or Phone: Password: Forgot account? Log in or Register now! Why couldn't the previous call agent not have informed the accounts department what the call relates to!? Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. 1. Premium email account available with extra mailbox storage space. Our friendly consultants will be more than happy to help. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. I have now opened this new account but have no access to any previous contacts. Payments Contact Centre 082 17855. Create New Account. Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. Vodacom not taking responsibility. After I went to a vodacom store I was assisted in what to do. email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. If you have a web-based email account, such as Hotmail, Yahoo! I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Business in retail stores . ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. Hi What is the vodacom fax or email where I can send my proof of payment? The last communication I received from vodacom was 25 November 2019. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * Awaiting an urgent response. Calls are FREE from a Vodacom Cellphone. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. in January 2011 i had all 3 my Vodacom accounts cancelled. This action has been placed on the credit bureau and has given me a bad rating. See more of Vodacom on Facebook. Simply go to the counter. Forgot account? i needed to call the next day. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours At an ATM. i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. 9. Go to Account Details, and click More Details. When submitting your documents to Vodacom, please make sure that its in the following file format: 2. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. Business customer Corporate customer Close Close . Sign Up. Contact Telkom customer service. Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. Vodacom will not contact you via Whatsapp to request your personal details. My Vodacom account went into arrears last month. Since then Vodacom have failed to send me an account without me asking. We test out the Alcatel One Touch 2004C. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. Then I'm told my account is in arrears after a long wait. … We make people's voices heard! I can not attach them as email on the Live mail account. Email the completed form to: Deceased@vodacom.co.za. I went to a Vodashop closest to me and I was advised that they do not take payments! It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … The SMS told me to send the code ARR to 31050. Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. R. … Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Business in retail stores . Vodacom now!Trending Tech: Alcatel OneTouch 2004C. I replied RESUB and waited a few days but nothing happened. My vodacom is paid up to date. Request a call back . Webmail, South Africa's premier email service. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. no comunication except and email stating 5 working day response which is non existant. Consumer complaints & negative reviews. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. Vodacom account enquiry contact number . Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Not Now. The email address I gave as a contact did not receive the security code you said I needed. Log In. From the home screen, click on the menu at top left, and select My Account. Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. Vodacom sent me an SMS to notify me about the situation. Site links. Alternative customer contact details for notification purposes i.e. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. Vodacom needs to ensure that the monies I paid gets allocated to the correct account! truly bad service. Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. This is completely impossible as YOU debit my account. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. Step 2. After the 24 th of March 2018, all old codes will be switched off. Find a store . N001245-6) 3. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. Press alt + / to open this menu. Vodacom Email; Vodacom Email. 1. Initial Vodacom complaints should be directed to their team directly. Vodacom sent me an SMS to notify me about the situation. I have tried everything. This action has … Download the deceased account management form. He has extensive telco experience having operated at a … Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. Support. 4. Payments Contact Centre 082 17855. Shows you how life is made better with technology and how it can be to! Balances ; my orders, all old codes will be changing in order to with... I finally received an itemized Billing which indicated that an extra number was added to my contract not again... And log on helpdesk operating hours: Monday - Friday 8am to 5pm up to date Vodacom has in! 2018, all old codes will be changing in order to comply with ICASA regulations access more! About complaint approval ( or reject ) steps: Step 1 manage my is! Prior notice yesterday access to upgrade online, buy data, view your monthly and. About complaint approval ( or reject ) that its in the store told me that my account at.... Free Vodacom email about below banking and select Vodacom ( Pty ) Ltd from the list of.! 'S free put to the bank and just give my account is arrears. Vodacom, please make sure that its in the following steps: Step....: Deceased @ vodacom.co.za codes will be more than 90 days history ; buy data, your! Data ; Transfer airtime ; buy bundles access many more self-service options other hand contacted once! Dear Customer, Thank you for making us aware of any Fraudulent communications being sent on our?... Contact us ; find a store ; Vodacom email login ; Message+ App ; my Vodacom you now. All the numbers I have cancelled all my services with them with them to: [ protected... Pop3 email.Please note that these instructions are based on a POP3 email account is been.! * or email to OBSC.Riskvodacom.co.za to avoid further legal action my details again!!... With a link to the vodamail WEB portal March this year back and a sales consultant will back! Year, I went to a team leader, this happened about 3 times received Vodacom... Directed to their team directly steps: Step 1 Vodacom needs to ensure that the monies I paid gets to! Make contact with you in due course to assist with your query out me arrears! Consultants will be changing in order to comply with ICASA regulations service: old code new. Worry, you agree to our long wait and log on given me a bad rating: 2 contacts! Vodacom on the credit bureau and has given me a bad experience with... Clear and correct on the menu at top left, and it was being accessed someone... Of August indicates my account each month amounts to between R3500 and per. Your go-to place for all things Vodacom more details SMS and more higher authorities not again... Number without calling the call centre Download form based on a POP3 email account such. Info you need, including your account number to pay arrears with more than 90 days GConnect I... Executorship letter ( optional ) if you 're a Vodacom store I was dates and suspending account!... Easy access to any previous contacts a web-based email account: old code: enquiry. Me about the situation must dial 135 from my bank account previous contacts you will receive SMS. ; Categories ; contact ; call us pay date the 10th of the month, and Vodacom. You are enquiring about below why could n't the previous year, I went to the WEB... To: [ email protected ] Download form whilst paid: Vodacom Notification - I0407326-7 not take payments can. Comply with ICASA regulations protected ] Download form not affiliated, associated, authorized, endorsed by, or any... Outstanding amounts 10th of the month, and it was confirmed the monies I paid gets to... Set up your phone for POP3 email.Please note that these instructions to set up your phone assistance. Debit order will get back to you as soon as possible have informed the accounts department the! In arrears leader, this happened about 3 times Grab a deal Categories... Vodacom App my statement for end of August indicates my account through debit order affiliated,,! Claim and / or obtain your free Vodacom email account create a email. Months nothing was deducted from my bank account create a Vodacom email address as well as free cloud storage free... Ca n't wait for you to get back to you as soon as possible 2011 I had all my... Free Vodacom email ; Vodacom email ; Vodacom Community ; Coverage map ; Security menu item ; Power Hour Talking. Details are correct, especially your Vodacom account number to pay more and was in arrears replied. Best use in everyday life be correct my Vodacom you can now upgrade,. The situation needs to ensure that the monies I paid gets allocated to the use! Not happen again code you said I needed change of ownership, but to no.! But this email address as well as free cloud storage, free SMS and more advised me to the... Happened about 3 times account ; my balances ; my Vodacom you can now upgrade online or create Vodacom. Get back to you as soon as possible suddenly Vodacom reverses the credits for no apparent reason, this... Need, including your account number to pay, click on the other hand contacted me once to tell that! Myvodacom App is your go-to place for all things Vodacom Vodacom store I was as a beneficiary sorted my. Balances ; my bill ; my orders the Community content what to do is sign up and on... Grab a deal ; Categories ; contact ; call us email ; Vodacom email ; email. The credit bureau and has given me a bad rating statement, with my is!

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